How has the patient’s control over his own health care changed?
What part does negotiation play in patient education?
Read chapters 9, 12, and 13.
Watch: Communicating with Aged-Care Residents (28:18)
Effective communication with elderly people living in residential care is key to the delivery of high-quality treatment that not only meets the physical needs of patients, but also their mental, emotional, social, and spiritual needs. This program examines the basic elements of communication and how they can be adapted to older people who are living with hearing, vision, speech, and cognitive losses. The video also looks at effective communication methods for those from culturally diverse backgrounds. Viewable/printable educational resources are available online. A part of the series Aged Care.
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